EXCHANGE POLICY
We aim to facilitate all our clients if they wish to exchange their purchased articles.
For further assistance, you can contact our customer service department by emailing us at care@zavesa.pk or you can call us at +92-321-9555-562. Provide all the required information to our friendly representative and if all the conditions of the exchange are met, we will exchange/return your article ASAP.
Any article purchased can be exchanged within 30 days of purchase.
Articles are qualified for change if they are unused, all tags are intact, packing is in its original condition. Articles purchased on a discount or on sale are not qualified for exchange.
Refunds are not in cash – the client will be issued a coupon of same value, which can be used immediately or in the future.
These conditions apply to non-sale orders only. For sale orders, exchanges will only be provided for valid reasons and exchange time will also take longer than normal.
SHIPPING
- upto 5 – 7 Working Days
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.