My Account
Although you can order as a guest, having a Zavesa account will enhance your shopping experience by keeping you up to date with newsletters and ensuring faster checkouts.
To create your very own Zavesa Account, follow these simple instructions:
Click on the ‘Sign In’ button on the top right-hand corner of the home page. Click on the ‘Create an Account’ button at the bottom of the screen.
In the event of a forgotten password, simply:
Click on ‘Forgot Password’ on the sign in page. Enter your email address. Click on the link sent to you in your email address. Enter your new password.
Go to ‘My Account’ and click on ‘Edit’ at the address tab to enter your new address.
Your order history will be available on your Dashboard on your Account page.
Order
Once you have added all your desired items to your shopping cart, follow these instructions:
To order as a guest:
- Click on the ‘Shopping Bag’ button and proceed to Checkout.
- Enter all your required shipping and billing information.
- Click on ‘’Continue to Payment Method’ and choose your method.
- Click on ‘Confirm Order’ and check your email for a Sales Order Summary.
To order with a Zavesa account:
- Click on the ‘Shopping Bag’ button and proceed to Checkout.
- Enter all your required shipping and billing information.
- Click on ‘Continue to Payment Method’ and choose your method.
- Click on ‘Complete Order’ and check your email for a Sales Order Summary.
A Sales Order Summary is essentially a soft receipt that should be emailed to you within an hour of placing your order. If you don’t get one in your inbox, check your junk/spam folder and if it still isn’t there, call Customer Service at +92-321-9555-562 to confirm your order.
First, we’ll try to arrange the same article for you depending upon the availability on the website, otherwise.
In case of article unavailability, voucher of paid amount will be issued, which can be used instantly or in the future.
No, an item will only be reserved for you after you have confirmed your order at checkout.
The Sales Order Summary emailed to you will act as confirmation that your order has been logged in our record. If you do not get this email, please contact Customer Services at +92-321-9555-562.
The ‘Order History’ section on your Dashboard will give you details pertaining to your previous orders as well the status of your current order with regards to the stage of processing.
- Payment Pending Authorization: Your order has been logged and we are waiting for authorization from the payment gateway.
- Payment Authorized, Order Processing: Authorization has been received from the payment gateway and your order is being processed.
- Order Shipped: Your order has been shipped by the seller and is on its way.
- Order complete: Shipment received, and transaction completed.
- Order Cancelled: The order was cancelled.
Having an account will allow you to save your billing and shipping information for quick checkouts, allow you to view all your previous order history and enable you to subscribe to our weekly newsletter which will keep you up to date with all of our exciting promotions.
Your Order ID will be used to identify your order and will be a part of the Order Sales Summary email. Another email will be sent to you once your order has been dispatched with your Tracking ID which will allow you to check the status of your delivery on the courier’s website.
Unfortunately, it is not possible to combine orders or add items to an existing order once the order has been processed.
Yes, you can place your order by calling us at +92-321-9555-562 and messengers too, please ensure to provide the article number, color and size of the product you wish to purchase.
You can contact our customer service to know the status of your order. Helpline +92-321-9555-562.
Also add, or you can track your order by clicking here Track Your Order.
Delivery
Local order delivery can take between 5 – 7 working days. Orders are processed within 24 hours and are generally scheduled for delivery on the next working day. Timely delivery is subject to availability of stocks and payment authorizations. In certain cases, we might request for some form of payment verification or source to process the order.
During SALE delivery time is upto 15 working days.
Zavesa provides free shipping nationwide for orders worth Rs. 3000 & above.
For all local orders, shipping charges are mentioned separately as part of the order on the check-out page. Final amount charged will include shipping charges.
On dispatch, you will be provided a Tracking ID for your order through Email/SMS. You can log on to Courier Partner’s websites for local orders, enter your tracking ID and track your order. Also, you can track your order by clicking on Track Your Order.
We use Call Courier/Postex and Leopard’s for local orders.
Our delivery agents make two attempts to deliver a parcel. Kindly ensure that the address while placing an order given is accurate. On the second failed attempt, the item(s) will be returned to us.
It is only possible to change the address of a processed order before it has been dispatched. Please call Customer Care at +92-321-9555-562 and check if your order has been dispatched or not.
Note: Please do not accept the parcel if it’s already opened or tempered in any way.
Security
Yes, you can place an order with us without any hesitation all your personal information is secured with us. We at Zavesa never compromise on the security of the personal details of customers.
A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device. We use cookies to enhance and simplify your visit. We do not use cookies to store personal information or to disclose information to third parties but rather to store your choice of start page and to store your details. Session cookies are used when you apply product filtration and to check if you are logged in. You can easily erase cookies from your computer or mobile device using your browser.
Exchanges
For all local orders, yes, you can always exchange your order within 30 days of the purchase, granted you have the original invoice and article is not being used.
Note:Sale articles are neither exchangeable nor refundable.
We will not charge for any exchange orders if the article(s) delivered to you was damaged or incorrect. If the customer wishes to exchange the article, even if the order was correct, then the customer will bear the expense of sending us the article(s).
It usually takes 7-10 days to complete the online exchange process.
Important Note:If our team is unable to establish contact with you for an exchange order, for any reason from your side, then your exchange request will be automatically closed on the third day of your exchange request generation.
Please keep your parcel ready beforehand for a seamless swap process.
If there is a change in your order amount due to the exchange, in cases where the exchange order value is below original order value, the balance amount will be provided to you as online shopping vouchers. In cases where the exchange order value is above original order value, you can pay in cash at the time of delivery. To make a partial exchange, call customer service at +92-321-9555-562 and specify the articles you wish to exchange and your reasons for wanting to do so. Our team will accommodate you fully.
Sale articles do not qualify for exchange.